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TQM (Total Quality Management) Practice

Studies of quality improvement approach across and within the regions of Asia, Europe and North America showed that the quality management model and specific factors which best predict performance varies from region to region.

Standardization is the foundation of quality improvement and an integral part of a learning organization. Quality improvement take place and technical level rise when procedures, instructions, and reference standards are revised based on lessons learned from mistakes. Methods and techniques are forgotten or lost when people move on.

ISO certification provides a starting point and framework for quality improvement. In fact, International Organization for Standardization has incorporated the 8 management principles of quality management into ISO 9001, since the 2000 version.

The 8 quality management principles is consistent with the Total Quality Management (TQM) practices, with the aims in fostering stable growth of an organization by economically producing the products / services the customers’ want.

In quality management, the question is the “how?” in cross-functional management, Quality Policy management, small group activities, top management quality reviews, and quality education. The “how” depends on factors such as type of industry, the organization’s size, and cultural background.

Our research on ISO certified organizations in Malaysia revealed that TQM practices were found to be partially correlated with quality performance. The Top Management of ISO 9001 certified organizations shall further refine their quality management practices in order to improve quality performance.